Refunds & Cancellations

Refunds: You may request a full refund within 48 hours of Booking your appointment. No refund request will be honored after 48 hours of payment received.

Appointment cancellations, No Shows & rescheduling policy:

We ask that you contact us via email (info@luxehaven.com) , text (636-238-0093) or by cancelling on the app within 24 hours of your scheduled appointment to cancel or reschedule. If you are cancelling after 48 hours of payment, no refund will be offered.

No Shows will not be refunded, credited nor rescheduled. 

Same day cancellations fee is $35

All clients receive appointment reminder notifications 2 days & 24 hours prior to their appointment at the information provided by the client.